Sherbime - HelpdeskThe S&T deskside support team gives the customer quick access to certified experts for network, server, and desktop-related problems, while ensuring that the IT-environment is optimized for peak performance.
1st Level Helpdesk
receiving calls, logging, qualifying, solving, if necessary routing
2nd Level Helpdesk
problem management, support of 1st level
3rd Level / Expert-Helpdesk
highest skill level, either internally or vendor based support