Global ServicesThe IDT merges the knowledge of all S&T subsidiaries and matches the clients request and its geographical and offering scope against S&Ts group wide capabilities.
Having agreed on the contractual terms as SLAs and all other service conditions, each global client is consequently being supervised by a dedicated Project and Service Manager.
The Single Point of Contact for project management and service delivery ensures a smooth daily operation within all involved countries and locations towards our clients.
Scheduled joint review and strategy meetings will constantly verify the efficiency and quality by means of comprehensive management reports. These reports, showing amongst others, KPI achievement can be extracted out of our group wide implemented Service Desk.
S&T has extensive expertise knowledge in all industry verticals and has thus realized numerous global Hardware and Software rollouts including Consulting, IMACs and break-fix services, POS installations and maintenance projects as well as broad Networking and Security projects.